You asked your students to sign up using their Google account and everyone was able to successfully get connected and logged in. However, the next day when students log back in, a couple of students are receiving the following message:
Your first instinct may be to remove the user from the class and start fresh - do not do this.
This error message is a result of a missed step during the student's initial sign up. Rather than clicking the "Sign up with Google" button, the student entered his/her email address and Google password at the Kidblog sign up page.
For security, our system requires a user to verify their email address before linking an existing Kidblog account to Google. Unfortunately, if your students are unable to receive emails from outside the school domain, they are not able to verify the address nor reset their password.
However, students can connect to their Google account without the need to receive an email from us. Use these steps:
1.) Set a temporary Kidblog password for students:
a.) Navigate to the class Users page under Settings
b.) Click the "Edit" link next to the student's email
c.) Enter a Kidblog password into the password box and click "Save"
2.) Students will log in to their accounts by entering their email address and the password you set for them (Step 1) at kidblog.org/login. They will not click the "Log in with Google" button, but rather type the information in the appropriate boxes.
3.) Once logged in, students will go to their Profile page (via the drop-down menu in the upper right-hand corner) Click "Manage Login Providers" and click "Connect" to Google. Choose the Google account to which to connect or enter your Google credentials.
4.) Students will be redirected to Kidblog and prompted to enter their previous Kidblog password when connecting to Google. It's the password that you set in Step 1.
From there, the next time students log in to their accounts they can choose the "Log In with Google" button to log in to their Kidblog accounts.
**To avoid this issue in the future, students should follow these steps to sign up with a Google account in Kidblog.